A Custom Solution for Seamless Checkout and Order Processing
This case study explores the challenges faced by a leading retailer in their online checkout and order fulfillment process. The retailer sought to enhance the customer experience, improve operational efficiency, and drive sales growth.
Integriti, specializing in eCommerce solutions, partnered with the retailer to develop a custom eCommerce Fulfillment Solution. This solution addressed critical pain points and optimized the entire checkout and order management process.
The retailer's existing system, reliant on SAP Hybris, presented several challenges:
Customers faced restricted choices in terms of pickup options, delivery slots, and payment methods.
Inefficiencies in order capture and processing led to longer wait times for order confirmations and potential errors.
Limited visibility into the order lifecycle hindered order management and customer support.
Errors in data transfer between the website and SAP resulted in inaccuracies in order information.
To address these challenges, Integriti developed a robust Custom Ecommerce Fulfillment Solution. This solution focused on:
Direct Integration
Direct Integration
Bypassing Hybris, our solution directly integrated with the retailer's order management system, streamlining the order processing workflow.
We expanded checkout options to include pickup person and time slots, various shipping and delivery methods, multiple payment options, and detailed customer information.
Our system captured essential order information, including order details, customer data, and payment information, ensuring accurate and complete order processing.
We developed tools for order confirmation, failed order repushing, order search, monitoring, and batch order release, enhancing order management capabilities.
Real-time inventory checks and order monitoring features were implemented to optimize stock management and identify trends.
The implementation of this Custom Ecommerce Fulfillment Solution yielded significant improvements.
Streamlined checkout flow resulted in reduced cart abandonment rates and increased conversion rates.
Expanded checkout options and improved order visibility led to greater customer satisfaction.
Direct integration with the order management system minimized data errors and ensured accurate order processing.
Streamlined order management processes increased efficiency and reduced manual intervention.
Errors in data transfer between the website and SAP resulted in inaccuracies in order information.
By addressing the limitations of the previous system and implementing a tailored solution, Integriti helped the retailer optimize their checkout process, improve customer satisfaction, and drive business growth
Integriti’s unique strengths played a pivotal role in the project’s success
We're particularly impressed with the solution's ability to handle complex project-based purchases and provide real-time inventory visibility.