This case study explores the challenge faced by a leading retailer in enhancing their online shopping experience for bulk orders. The retailer needed a robust solution to streamline their delivery process for large quantities of products, reducing reliance on third-party logistics and improving B2B customer experience.
Integriti, specializing in digital e-commerce solutions, partnered with the retailer to develop a bulk order checkout process. This custom solution addressed major pain points.
The primary challenge was the inefficiency of the existing delivery mechanism for huge bulk orders. Outsourcing third-party logistics services for flatbed deliveries resulted in delayed processes and high costs. Our client faced significant issues in maintaining timely deliveries and controlling expenses when fulfilling bulk orders.
Existing logistics were not optimized for bulk order delivery, causing delays and operational inefficiencies.
Reliance on third-party logistics for flatbed deliveries escalated costs, impacting profitability.
Delays and lack of transparency in delivery times led to reduced customer satisfaction.
We developed a comprehensive eCommerce solution tailored to the client's needs:
We integrated a specialized checkout feature on the retailer's website, differentiating between small store items and bulk orders. This feature seamlessly directs bulk orders to the distribution centers.
At checkout, customers are presented with two delivery options: store item delivery and bulk order delivery. This distinction is based on cost differences rather than delivery time, providing transparent choices for customers.
Customers undergo a verification process when placing orders, ensuring accuracy and reducing the risk of errors.
The system automatically displays delivery time windows, allowing customers to choose a convenient option from the inventory management system.
The implementation of the bulk order checkout process yielded remarkable results:
Enhanced Efficiency:
Enhanced Efficiency:
Bypassing Hybris, our solution directly integrated with the retailer's order management system, streamlining the order processing workflow.
We expanded checkout options to include pickup person and time slots, various shipping and delivery methods, multiple payment options, and detailed customer information.
Our system captured essential order information, including order details, customer data, and payment information, ensuring accurate and complete order processing.
We developed tools for order confirmation, failed order repushing, order search, monitoring, and batch order release, enhancing order management capabilities.
Real-time inventory checks and order monitoring features were implemented to optimize stock management and identify trends.
By addressing the limitations of the previous system and implementing a new solution, Integriti helped the retailer optimize their checkout process, improve customer satisfaction, and drive business growth.
Integriti’s unique strengths played a pivotal role in the project’s success
Integriti's collaboration with the retailer resulted in a robust bulk order checkout process. By addressing the challenges of bulk order fulfillment, we enabled the retailer to enhance their delivery capabilities and provide a seamless user experience for B2B eCommerce customers.
We're particularly impressed with the solution's ability to handle complex project-based purchases and provide real-time inventory visibility.