Fidelity Single Client Feed

Automating 401(k) Data Integration with SAP HCM Payroll

For E-commerce Success

Background

The organization required a seamless, automated process to exchange employee demographic and contribution data with Fidelity.

Manual data exchanges placed a heavy burden on payroll teams, consuming significant time and resources.

Lack of automation created compliance risks and made timely retirement plan updates nearly impossible.

For E-commerce Success

Business Problem

HR and payroll teams lacked a centralized, real-time view of 401(k)deductions, employer matches, and contributions, leading to errors and confusion.

Manual processes caused inconsistent deductions, delayed updates and higher error rates, complicating audits and financial planning.

A secure, bi-directional integration was needed to handle sensitive employee and benefits data while staying aligned with SAP payroll cycles.

For E-commerce Success

Technical Challenges

Designing outbound interfaces to capture employee demographics,eligibility and contribution details from SAP InfoTypes.

Structuring files in formats (CSV or vendor-specific layouts) to meet Fidelity’s compliance requirements.

Ensuring secure SFTP transmission for outbound and inbound data to maintain privacy and data integrity

Processing inbound confirmation files with updates such as contribution changes and error notifications

Automating updates to Infotypes in SAP to ensure payroll cycles reflected the latest benefits data.

Built a bi-directional integration to securely exchange employee and benefits data with Fidelity.

Developed custom interfaces to manage data mapping and ensure compatibility with Fidelity’s file standards.

Implemented scheduled SFTP transfers for secure, automated data delivery aligned with payroll cycles

Created parsing logic to handle inbound confirmations, including updates and error feedback.

Solution

Results & Impact

Eliminated manual errors in time pairing and reduced HR data processing workload.

Achieved accurate calculation of overtime, shift premiums, and other wage components aligned with union agreements.

Streamlined end-to-end flow from Kronos clocks to SAP payroll, reducing processing time and disputes.

Conclusion

The integration automated secure data sharing with Equifax, reduced HR effort, and enabled fast, compliant employment verifications.

Automated and encrypted delivery of payroll data to Equifax reduced manual HR workload.

Strengthened compliance with privacy regulations through secure data handling and auditability.

Enabled real-time, consent-based verifications, improving access and response speed.

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